– Jcpenney Customer Satisfaction Survey – Hello friends, welcome to the JCPenney survey. The company welcomes you to be a part of the survey at their official website It is always eager to know about its customers’ thoughts, their satisfaction level, and their experience with the company. It is because of this reason that the brand decided to launch a survey on their online platform named JCPenney customer feedback survey, which is a suitable platform for customers to share their feedback and reviews without hesitancy. 

jcpenney survey - Jcpenney Customer Satisfaction Survey – Jcpenney Customer Satisfaction Survey

As a result of whatever you shared with them, either positive or negative, you are granted a chance to win JCPenney coupons.

Every participant who successfully completed the JCPenney Guest Satisfaction Survey will get a golden chance to enjoy the JCPenney coupon. 

The company aims to improve their services and products and know which areas need to be modified so as to ensure better experience for its customers in future. 

The survey is not hard to take. So you needn’t worry about that. It’s just a matter of a few minutes and you are done with the survey. It just requires a small effort from your side. Not only this, you can get a chance to enter the lucky draw for a winning reward. 

So go through this article to get knowledge about the survey and win exciting rewards! 

How to Participate in Jcpenney Customer Satisfaction Survey

  • Firstly, make sure you have purchased something from the JCPenney store because without a receipt you won’t be able to enter the survey.
  • As a next step, go to the official website of the survey –
  • Select your desired language in which you want the survey to be displayed - Win $500 Gift Card!

  • Enter the access code of 22 digit located on the receipt 
  • Click next to continue 
  • Now the survey has begun and you are redirected to the page which displays a questionnaire. 
  • Rate your overall satisfaction with the store on a scale of satisfied to dissatisfied 
  • Rate your satisfaction with staff nature, environment of the store, cleanliness, products etc. 
  • You can mention your concerns or queries or any suggestions in the text box if you wish to.
  • Now also read the information about the sweepstakes carefully and acknowledge whether you’d like to be a part of the sweepstakes process 
  • If yes, provide your contact details to them as asked  
  • Click submit 
  • You will be notified if you are the one to enter the lucky draw.

Benefits and Rewards –

On completion of the survey, you get a 15% off on your next purchase from the JcPenney store. Also you can receive a gift card worth $500. 

Terms and Conditions of Participating in Jcpenney Customer Satisfaction Survey

  • The survey is open only for the lawful citizens of the US 
  • Age limit is 18 years to participate in the survey. People below 18 will strictly not be allowed despite from where they belong to
  • Per receipt one person is allowed to enter
  • Purchase isn’t necessary to win 
  • One person will get one prize only

Jcpenney Survey Coupon 15% Off

  • The prize is non-transferable and cannot be exchanged for cash too. 
  • The offer must not be combined with any other discount offers. 
  • Any substitutions of the prizes are not allowed 
  • Specialists at the store,  representatives, subsidiaries, employees etc and their family members are banned from taking the survey 
  • Any person from outside of USA and not a legal resident of the place will strictly be prohibited from participation. 
  • The survey receipt with a 22 digit access code is mandatory to be kept handy.
  • You must be fluent with either English or Spanish 
  • A gadget like phone or laptop with internet connection 
  • You must be able to recall your previous experience at the store. 

About Company 

It is an America based retailer company operating in 675 stores across the US in 49 states except Puerto Rico and Hawaii. It is headquartered in Texas. The stores include a wide collection for men, women, kids. People can find jewelry, clothes, shoes, lingerie etc here. Additionally, it includes US vision optical centers, Sephora inside, The Salon by InStyle, Seattle’s Best Coffee and Lifetouch portrait studio. 

It initially established its stores in downtown areas but as the places started to grow into metropolitan cities, they captured the malls and relocated themselves in these areas. The company has provided employment to 60000 people as per August 2021. 

For any general enquiry call at – 1 800 322 1189

Gift registry- 1 800 527 4438 

For queries related to Sephora call – 1 855 808 0330 

For questions related to appliances and gadgets call – 1 844 527 2775 

Jcpenney Customer Satisfaction Survey - Win Exciting rewards


  • What are the store operating hours?

They can vary by location. To find out your local store’s hours, go to “find a store” on the official website.

  • Can I earn and redeem rewards in closing store locations?

The JCPenney rewards can be earned at some selected closing locations till the end of the closing sale. They can be redeemed also at some selected stores till the end of the closing sale. You can also redeem the rewards at our website, flagship store or any other open stores. 

  • Does Sephora inside JCPenney store offer makeover service?

No, Sephora inside JCPenney do not provide makeover services currently. 

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